Your experience with Frida Go is private by design – and that extends to your information.
1. Who We Are
Frida Go Tours & Travels provides private, bespoke Cornwall experiences, including shore excursions from Falmouth.
For any questions about your information:
Email: hello@fridago.com
2. The Information We Collect
Most information we hold is shared directly by you, usually when you:
- Get in touch with an enquiry
- Arrange a consultation call
- Confirm a booking
- Communicate with us about your plans
This may include:
- Name
- Email address
- Phone number
- Travel details (dates, group size, interests, mobility considerations)
- Any information you choose to share about your plans
We may also collect limited technical information when you use the website, such as browser type or pages visited. This helps us understand how the site is used, but does not identify you personally.
3. How Your Information Is Used
Your information is used carefully and only where it supports your experience.
This includes:
- Responding to your enquiry
- Designing your experience around you
- Managing bookings and communication
- Delivering your day in Cornwall
- Improving how Frida Go operates
We do not use your information for unnecessary marketing.
4. Legal Basis for Processing
We process your information where:
- It is needed to plan or deliver your experience
- You have given consent (for example, contacting us or booking a call)
- It supports the smooth running of Frida Go in a way that respects your privacy
5. Sharing Your Information
Your information is never sold.
Where necessary, we may share limited details with trusted partners involved in your experience — for example:
- Accommodation providers
- Boat operators
- Specialist local experiences
Only what is needed is shared, and always with care.
We may also use trusted third-party services (such as scheduling or email platforms) to support communication. These providers are expected to handle your data securely.
6. Cookies and Website Use
The website may use simple cookies to:
- Understand how it is used
- Improve performance and usability
This is standard practice and does not identify you personally.
You can adjust your browser settings at any time.
7. How Your Information Is Stored
Your information is stored securely and accessed only when needed.
We take appropriate steps to protect it from loss, misuse or unauthorised access. While no system is entirely without risk, care is taken to keep your data safe.
8. How Long We Keep Your Information
We keep your information only for as long as it is needed to:
- Plan and deliver your experience
- Meet legal or administrative requirements
When it is no longer needed, it is securely deleted or anonymised.
9. Your Rights
You have the right to:
- Access the information we hold about you
- Request corrections
- Request deletion of your data
- Withdraw consent where applicable
To do this, simply contact:
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).
10. Links to Other Websites
The Frida Go website may contain links to other websites.
These sites have their own privacy policies, and we are not responsible for how they handle your data. It’s always worth reviewing their policies separately.
11. Updates to This Policy
This policy may be updated from time to time to reflect changes in how Frida Go operates or to meet legal requirements.
The latest version will always be available on this page.
12. Contact
If you have any questions or would like to access or update your information: